FAQ

The most frequently asked questions

Questions

Surveys

  1. What are daily surveys?
  2. I've completed a survey but haven't received ZBucks. What do I do?
  3. Can I really earn ZBucks by completing surveys?
  4. When do I receive ZBucks for completing surveys?

Shopping

  1. How do I earn ZBucks by shopping?
  2. I shop at a certain store all the time, but I don't see them in your directory. What do I do?
  3. When do I receive ZBucks for shopping?
  4. What happens if I return a product?
  5. Can I receive ZBucks for gift certificate purchases?

Search

  1. How do I search?
  2. How do I win rewards while searching?
  3. How will I know when I win?
  4. How many ZBucks can I win?

Paid to Read Emails

  1. I haven't received any paid to read emails? Why is this?
  2. How soon do I receive the ZBucks?

Promo Codes

  1. I have a promo code, what do I do now?
  2. The promo code I entered didn't work. What happened?
  3. Where can I get promo codes from?

Toolbar

  1. Why do I need to install the toolbar?
  2. How do I install the toolbar?
  3. How do I uninstall the toolbar?
  4. Is the toolbar safe?

ZDaily

  1. What is ZDaily?
  2. How can I win ZBucks using ZDaily?

Crediting Issues

  1. I haven't received credit for an offer, what do I do?

General Questions

  1. My account has been deactivated, why?
  2. How do I earn more ZBucks?
  3. How do I enter in my home address?
  4. How do I redeem a prize?
  5. When I log in, ZoomBucks tells me that I need to activate my account? What do I do?
  6. How much do I earn for referring my friends?
  7. How do I promote ZoomBucks?

Answers

Surveys

  1. Daily surveys allow you to complete a survey every day with each survey listed on our surveys page. Every time you qualify and complete a survey, you are awarded ZBucks. Daily survey offers are sent to your email and can also be found here .
  2. If you have completed a survey but have not received the ZBucks within 24 hours, please contact us through our help desk.
  3. Yes! You can earn ZBucks by completing daily surveys and one time surveys. Your ZBucks are sometimes credited right away. Otherwise, they are credited within 24 hours.
  4. The ZBucks are credited right away, or within 24 hours. If you do not receive credit within 24 hours, please contact us through our help desk.

Shopping

  1. Login to your ZoomBucks account and click the links within the shopping directory to shop. Once you click the links within the shopping directory, your purchase will be tracked and ZBucks will be posted back to your account within 24 hours.
  2. Please contact us through our online form and our business development department will attempt to create a partnership with the site(s) you are interested in.
  3. ZBucks are credited twice a month (generally around the 15/30th of each month).
  4. If a product is returned, the ZBucks are subtracted from your account.
  5. You will not receive ZBucks for gift certificate purchases.

Search

  1. There are two ways to search: Install the toolbar or search from here.
  2. The algorithm for rewarding ZBucks is completely random.
  3. You will see a ZBucks bill pop up when you win a reward. It is then your responsibility to type in a captcha code to collect the reward.
  4. You can win anywhere from 2 to 12 ZBucks.

Paid to Read Emails

  1. This can be due to a couple of reasons:
    • Your geographical area is preventing you from receiving emails
    • Your account is not activated (contact us if this is the case)
  2. ZBucks for reading emails are usually awarded instantly.

Promo Codes

  1. Login, hover over "Win ZBucks and click "Promo Codes." Enter the promo code.
  2. Promo codes are usually only valid for certain days. If the promo code doesn't work, it can be for one of the following reasons:
    • The promo code isn't valid for the day
    • The promo code is expired
    • Some promo codes can only be redeemed a maximum number of times. If it has been redeemed the maximum number of times, the promo code becomes invalid.
  3. Promo codes are available on our Facebook Fan Page, Twitter & our toolbar.

Toolbar

  1. The ZoomBucks toolbar gives you easy access to your account and gives you EASY access to search. To install the toolbar, visit our toolbar page.
  2. Visit our toolbar page and click "Download ZoomBucks Toolbar."
  3. There are a couple of ways to do this:
    • Click Start > Settings > Control Panel > Programs & Features. Select the "ZoomBucks Toolbar" in the programs list. Right click and select "Uninstall/Change"
    • To uninstall on the Mac, visit here for instructions
    • To uninstall on Windows 7, visit here for instructions.
    • To uninstall on Windows XP, visit here for instructions.
  4. The toolbar is 100% safe. The toolbar does not have any adware or spyware.

ZDaily

  1. ZDaily allows users to win ZBucks while reading their horoscopes, news, entertainment, sports and much more! This is a great way for users to win ZBucks while being more productive and reading or researching. The wins are very similar to search, you will see a ZBuck near the top of the screen if you've won!
  2. ZoomBucks allows you to win ZBucks by viewing various items. They include coupons, ZDaily items, and articles. Simply visit those areas of the website and a bill will appear if you win anything.

Crediting Issues

  1. This all depends on which offer you completed. Here is some general information.
    • If you completed an offer through an offer wall, you must contact them directly. In Gambit & Super Rewards, click "Offer Status." You will see the ability to report missing ZBucks through these links. If they have NOT reached a resolution within 10 business days, you can contact ZoomBucks support through our contact form. Please remember that you must keep ALL screenshots and emails for proof.
    • If you complete an offer through "Surveys" or "Offers" through the Earn link, please contact us through our help desk. Again, please keep a copy of the screenshot and record the offer name and date (you can put this in the file name).

General Questions

  1. You may have violated our terms. Users are not allowed to create multiple accounts. Users will also be deactivated if they are known to have a high return rate when shopping for products. Users may also be deactivated for any suspected fraudulent activity.
  2. Read our how to earn guide.
  3. Login and click "My Profile" under "Account"
  4. Hover over "Rewards Store" and click Rewards Store.
  5. Please check your junk mail for the activation email. If the activation email is not in your email, please contact us.
  6. You will earn 10% of your referrals ZBucks for life.
  7. There are many ways to promote ZoomBucks. We have created an online guide that gives you details. Please check it out at Here