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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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I didn't receive points for a survey I completed Article rated 3.6/5.0
If you did not receive points for a survey you completed, please complete the following steps: 1) Allow 24 hours for the credit before submitting a ticket except on weekends. 2) Always be sure ...
I completed an offer through an offer wall but didn't receive points Article rated 1.9/5.0
If you completed an offer through an offer wall, you must submit your claim through the offer wall before submitting through ZoomBucks. The instructions for each wall is as follows: 1) Volume11 - E...
How do I change my email settings? Article rated 2.4/5.0
If you would like to opt-out of some emails or simply change your email preferences, login to your account and click "Profile" on the left. Scroll to the bottom and you will see multiple ema...
What should my screenshot include? Article rated 3.0/5.0
Always be sure to take a screenshot of the completion page of the survey or offer. Ensure that the screenshot includes your logged in ZoomBucks account tab, the url of survey or offer, and that th...
When to submit a help ticket for offers that don't credit Article rated 2.9/5.0
Not all offers, surveys, or videos credit immediately so members must allow time for the credit to occur. Special offers - ensure that you have screenshots and have tried to resolve it on the wall ...
Why am I not getting video rewards? Article rated 2.9/5.0
Video Rewards are only available in the US. Unfortunately there are very few advertisers that are interested in advertising to other markets. If you are in the US and are not getting video rewards,...
When will I receive my reward? Article rated 2.8/5.0
If you look in your Reward History, you will see that there is a column titled Est. Shipped Date. This is an estimated date range and the reward should arrive within a few days, either before or after...
Changing your password Article rated 2.0/5.0
To change your password, go to Account>My Profile. Once on that page, you go to the area directly below the email settings. Fill out the password boxes and click on Save.
ZoomBucks Video Viewing - Minimum Requirements Article rated 3.4/5.0
If you are having difficulty viewing ZB Videos, it may be that one or more of the minimum specifications are not being met. The minimum specs for viewing ZB Videos are: Flash: Version 9 minimum ...
I forgot my user name Article rated 2.7/5.0
If you have forgotten your password, just use the Forgot your password? link on the login page. The email that you will receive has the password AND user name in it.
I don't get ZDaily wins anymore Article rated 3.8/5.0
ZDaily has been modified in the way we award wins. Our previous method of awarding ZDaily was not feasible so rather than remove it completely, we went back to the drawing board. At the moment, the ma...
Why can't I get search wins? Article rated 3.5/5.0
Due to our search partner's criteria, only members in the US and Canada will win for searches. All others can use the search function but they will not be awarded wins.
Why can't I access ZB Videos? Article rated 3.1/5.0
ZB videos are only available to members in Canada and the US.
Why was I disqualified from a survey? Article rated 3.8/5.0
Although getting disqualified at some point in a survey is frustrating, it is more so when you have spent 10, 15, or even 20 minutes on the survey. The research companies that distribute the surveys a...

» Top Knowledgebase articles: Views
» Latest Knowledgebase articles: Date added
 Why was I disqualified from a survey? 2014-11-18 08:32:54
 Why can't I access ZB Videos? 2014-10-06 21:32:23
 Why can't I get search wins? 2014-06-08 17:33:52
 I don't get ZDaily wins anymore 2013-04-24 21:21:33
 I forgot my user name 2013-03-22 12:05:08
 ZoomBucks Video Viewing - Minimum Requirements 2012-12-10 19:06:48

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